Returns
Need to return a product? No problem. Just follow the simple steps below!
- If your return contains helium, contact us at partyteam@partydelights.co.uk so we can discuss how to return this item (please note, we only accept helium returns in certain circumstances)
- For any questions regarding returning a parcel, please contact us at partyteam@partydelights.co.uk
- Please return your parcel to the following address:
Party Delights Returns C/O
Units 5a & 5b,
Bestwood Business Centre Nottingham
NG6 8TQ - We aim to review all returns within 14 days of receiving the parcel
- Our returns period is 28 days, unfortunately, we can't accept returns after this time
- Please note we will not refund your original shipping charges, unless your return reason is due to a late delivery
Please keep hold of your proof of postage in case anything happens to your parcel on its way back to us
Popular FAQs
Which items do we accept?
If you'd like to return your order, we will only accept items in a resalable condition, unless your items were faulty when you received them. By this, we mean that the item has to be in its original packaging with no signs of wear or damage.
Which items do we not accept?
We don't accept returns on confectionary, personalised products, helium canisters, pre-inflated balloons, pre-filled party bags, underwear, hosiery or wigs. Fancy dress costumes that include a wig can be returned, as long as the wig is unworn and the packaging seal is unbroken. Thanks for understanding!
How long do returns take?
The returns process usually takes up to 14 working days from the date you sent the package to us processing the return - this can be a little longer during busy seasonal periods, such as Halloween and Christmas. The information on your tracking link will update to let you know when we have received it.
Any refund that you are due will be automatically issued to your chosen payment method when you purchased the item and depending on your payment method issuer, this can take around 5 working days.
