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Contact us & FAQs
Questions about your order, delivery or party plans? Find a quick answer below, or get in touch with our friendly party team.
Orders & tracking
Where is my order?
Sign in to your account and open My Orders to check your order. You can also follow the tracking link in your delivery update email.
Can I change or cancel my order?
Once an order has been placed, we cannot add items, amend or cancel it, or upgrade the delivery service.
If you need help with an existing order, contact our team with your order number.
What if I won’t be in for my delivery?
Your delivery partner may offer delivery to a neighbour, a safe place or a collection point. Check the options in your delivery update email or on the courier’s website using your tracking number.
Delivery
What delivery options are available?
See our delivery page for the available services, prices and estimated delivery times. The options available for your order are shown at checkout.
My order has not arrived. What should I do?
Check the latest update using the tracking link in your delivery email. If you still need help, send our team a message with your order number so we can look into it.
Returns & refunds
How do I return an item?
Eligible items can be returned within 28 days of receipt. They must be unused, in their original packaging and in a resalable condition.
Read the returns policy for exclusions, charges and instructions before arranging your return.
How do I arrange my return?
For unwanted returns, use our InPost returns portal to create a returns QR code. A £3.99 charge is deducted for unwanted returns.
If your return includes helium, please email partyteam@partydelights.co.uk first.
What if an item is damaged or incorrect?
Please contact our party team with your order number, details of the issue and photos of the item and packaging. You can send photos by email to partyteam@partydelights.co.uk.
Party help
Where can I find balloon advice?
Our balloon help page covers inflation, helium and other balloon questions to help you get ready for your celebration.
How can I contact the party team?
Use the form below or email partyteam@partydelights.co.uk. Customer service is open Monday to Friday, 9am–4:30pm.
Please include your order number if your question is about an existing order.
Still need a hand?
Send us a message using the form below, or email partyteam@partydelights.co.uk.
Customer service: Monday–Friday, 9am–4:30pm.
If you have already ordered, please include your order number.