Last updated: October 2023
Party Delights, operated by Party Delights Limited, is responsible for processing your data (any reference to our company will be under the name Party Delights below). We are committed to protecting and respecting the privacy of your personal data and this privacy notice explains how your data is collected and used by Party Delights.
Who we are
Party Delights is a party goods supplier and is a company limited by guarantee, registered address: Unit 4 Tallow Way, Fairhills Road, Irlam, M44 6RJ, UK.
Party Delights takes the privacy of its customers very seriously. We understand that you want to know how information about you is used, stored, and shared. And we understand the importance of protecting your personal information. Nobody wants to have their personal information sold or misused and we will never sell your personal information to anyone.
Types of Information We Collect
We collect information to deliver the products and services you request and to help improve your Party Delights experience.
Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number, and payment information. You directly share personal information with us when you make an online purchase with us, when you create an account on one of our Websites, when you sign up to our email list, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service.
How We Use Your Information
Party Delights uses the personal information that we collect about you or that you provide to us:
- to process and dispatch your online orders
- to keep you up to date with the status of your order
- for marketing or advertising purposes
- to inform you about promotional offers
- to maintain your user account; to keep track of your order history; to respond to customer support enquiries
- to present our Website and its contents to you
- to tell you about changes to our Website; to let you know about products or services
- to allow you to participate in interactive features on our Website in a way that we describe to you at the time that you provide Party Delights your personal information
- to fulfil any other purpose for which you provide it.
The indirect data that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps us to improve our Website and to deliver better and more personalised products, services and advertisements. It also helps us to estimate how many people may be interested in certain products, store your user preferences allowing us to customise the Website to your individual interests, recognise you when you revisit our Website and speed up your online experience with Party Delights.
Legal Basis for Using Information
When we process your personal information, we make sure we have a legal basis for doing so. For example, we use the ‘contract’ legal basis to provide you with the goods you have ordered and administer our relationship with you.
We may also process your personal information where we have a legitimate business interest. This would include where we process indirect data to improve our website or understand company performance and where we monitor company premises using CCTV.
Also, we may process certain personal information with your consent, this applies where you have consented to cookies or provided your details to join our marketing list.
- Payment processors, such as PayPal, Klarna, ClearPay and Adyen.
- Couriers and delivery partners
- Marketing partners, such as Facebook, Google, Emarsys, Klaviyo, Klevu and Pixlee.
- Suppliers who deliver products on our behalf
Where we do share your information, we do so under strict contract terms and only share the minimum amount of personal information needed for the specific purpose.
If Party Delights is involved in a merger, acquisition, asset sale, bankruptcy or reorganisation, your personal information may be shared, as well as retained by us.
Party Delights stores and processes your personal information on its computers and servers in the United Kingdom.
The GDPR covers the processing of data within the EEA and, where third parties are based outside the EEA, we require them to apply the same standards to the processing of that data as is required by the GDPR.
How Long We Keep Your Information
Party Delights will keep your information for as long as it is needed for the processing purpose, when it is no longer needed it will be securely destroyed or deleted.
For example, where you have created an online account, your information is retained for a period of 7 years following account closure, to allow for any related queries or legal claims.
Accounting and payment information is generally retained for 6 years from the end of the applicable financial year in accordance with general accounting practices / HMRC guidelines.
Maintaining Your Information
At any time, you can review and change your personal information by logging into the Website and visiting your account profile page.
Here, you can make changes to your name, password, postal address, email address, or phone number as previously provided.
What Rights Do You Have?
By law, you have a number of rights (subject to certain conditions) when it comes to your information. Further information and advice about your rights can be obtained from the Information Commissioners Office (ICO). You can exercise any of these rights by contacting us using the details below.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure.
We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK and EU regulations.
All personal information that you may provide on any of the Websites will be Secure Socket Layer (SSL) encrypted. Party Delights also uses computer safeguards such as firewalls and data encryption methods to protect your information.
The safety and security of your information also depend on you. For instance, you can start by using a complex and well-chosen password. You should avoid sharing your password or using any information that others can easily learn about you, such as a family member’s name or birthday. We recommend that you follow National Cyber Security Centre (NCSC) advice when setting passwords. You can also install and regularly update antivirus and firewall software to protect your computer or device from external attacks by malicious users.
When you are finished with a session on our Website, be sure that you log out and close the browser window so nobody can pick up where you left off.
Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Any transmission of personal information is at your own risk and Party Delights is not responsible for the circumvention of any privacy settings or security measures contained on the Website.
Cookies and Other Tracking Technology
What are cookies?
A cookie is a tiny data file that websites store to save and collect basic information. They are used to ‘remember’ when your computer or device accesses our website to provide you with greater browsing or shopping experience. Many cookies are essential to the operation of our website, for example, to allow you to make a purchase or create an account with us.
What information do cookies collect?
Our cookies collect information about browsing and purchase behaviour. They are also used to provide you with personalised online advertising tailored to your interests, both on our website and elsewhere.
Cookie types used by Party Delights
The types of cookies used on our platform can generally be put into the following categories: strictly necessary, analytics, functionality, advertising, and social media. You can find out more about each of the cookie categories below:
Strictly Necessary Cookies
These cookies are required for the basic operation of our website and enable you to add items to your basket, make purchases, and log into secure areas of our website.
These cookies can’t be switched off and they don’t store any of your information.
These cookies gather information about your browsing and shopping patterns, such as how many people are using our site or which pages are popular to help us improve customer experience.
We analyse the use of our website through Google Analytics software. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. This cookie expires after 2 years. To opt-out of being tracked by Google Analytics across all websites click here.
These cookies make your shopping experience easier.
They allow us to recognise you and remember the choices you make when you return to the website.
For example, these cookies can be used to remember your user name, country selection, and to keep you logged in to your account.
Advertising cookies deliver personalised content and adverts and help us measure the effectiveness of advertising campaigns.
We use Google Advertising Products. These cookies may be used to create groups of users based on behaviour to improve the efficiency and relevance of our advertising and allow us to measure advert performance. For more information please visit their website Google’s Privacy and Terms here
Social Media Cookies
We use Facebook and Pinterest tracking pixels to collect browser data, which we use to send personalised Facebook, Instagram and Pinterest ads to users who have recently visited our website.
How do I manage my cookies?
To manage or disable cookies you need to change the settings in your website browser. Please check your browser for instructions on how to do this.
What happens if I disable cookies?
If you disable some or all of our cookies, our website may not function properly. If you only disable third party cookies, you will not be prevented from making purchases on our website. If you disable all cookies, you will be unable to complete a purchase on our website.
Can I enable ‘Do Not Track’?
Do not track (DNT) is a feature offered by some browsers. When DNT is enabled, it will send a request to a website so that your browsing behaviour is not tracked by third party ads, social networks or analytic companies. Our website does not currently respond to Do Not Track (“DNT”) requests as there is currently no consensus on how companies should interpret or manage DNT.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Third Party Links
Our Website may contain links to other websites that are not operated by us.
If you click on a third party link, you will be directed to that third party’s site.
We may use your personal information to contact you with email newsletters that may be of interest to you.
You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.
Children’s Online Privacy
This Website is not marketed to and does not knowingly collect or maintain, personal information from, children under the age of 16. If we learn that we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please let us know via our contact form.
If you wish to opt-out of receiving online communications from Party Delights you can choose the unsubscribe or opt-out link contained in the email and you will no longer receive communications.