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The returns process typically takes up to 7 working days (excluding weekends and bank holidays) from the date you send the package to us receiving it in our warehouse and processing the return. Please be aware that during busy seasonal periods (Halloween, Christmas, World Book Day) this can take longer.

We will send you an email confirmation as soon as we have processed your return, which is usually within 3 working days of us receiving your returned products.

Any refund you are due will be automatically issued to the payment method you used to place your order. Depending on your payment method issuer, this usually takes around 5 working days in the UK.