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Problem with a promotion code

You'll find the promotion code box on the basket page of our checkout, underneath the list of items in your basket. Please either copy and paste the code or type the code exactly as you see it without any spaces, then press the ‘submit’ button to apply it to your order. A message will then be displayed with details of the promotion applied to your order.

If the promotion code you are entering isn’t working, there may be a number of reasons for this:

  • Only one promotion code can be used per order.
  • The terms and conditions vary per code, so please check the details attached to the code you are trying to use, including the expiry date and minimum order value.

If you are still having problems with a promotion code, please use the form below to contact us with the details, including the code you are trying to use and where you found it.

Where can I find a promotion code?

If you’re looking for a discount code to use on our site, we suggest you sign up to our email newsletters as we will often send out special discounts to our customers. Or keep an eye on our Facebook page or the banner at the top of site, as we will sometimes post promotion codes here too.