10% OFF CHILDREN'S PARTY SUPPLIES this week! Enter code KIDSPARTY at checkout T&C's

Information & Contact Details

Here is our guide to the most requested information, please check through this list for the answers you need before contacting us, thank you. To view the information simply click on the title.

  • How soon can you deliver my order? Please enter your postcode on our delivery information page to calculate your available delivery options and prices.Click Here

  • How much will it cost? Please enter your postcode on our delivery information page to calculate accurate delivery prices. Click Here

  • When will my order arrive? The delivery due date is available on the order confirmation email you recieve after paying for your order.
  • We regret that items such as Helium Canisters, Party Poppers/Cannons and Hair Sprays cannot be shipped outside of the mainland UK, this is due to shipping restrictions that are beyond our control.

    You can now place and collect orders from our customer collections centre, it's free, easy to use and our helpful staff are on hand to help.

  • Opening Hours: 9am - 5pm (Monday - Friday)
  • (all orders placed on location must be placed before 4:30 to be processed in time)

    Please note that only card payments are accepted, we do not accept Cash or Paypal on site.
    We take Visa, Mastercard, Maestro & Solo

    Party Delights, Unit 4 Tallow Way, Fairhills Road, Manchester. M44 6RJ

  • I'm not sure if my payment was successful?
    The status of your order can be checked at any time in My Account which gives you the option to pay for unpaid orders. Select the 'Order History' Tab and click on the 'Pay Online' button for your outstanding order.
  • We currently accept the following methods of payment:

    • Credit and Debit Cards (MasterCard, Visa, Visa Debit, Maestro)
    • PayPal
    • Google Wallet
    • Cheque This payment option is only available to Schools and other associations. Goods will be despatched after your cheque has cleared. Please allow 3 - 5 working days.

    We take security very seriously at Party Delights and all of your confidential and card information is transmitted over a secure 1024 bit encrypted server using SSL.

  • If for any reason you wish to return an item or exchange or refund you can, providing we receive it within 15 days from the date of delivery in a resellable condition. Please note that Party Delights will not cover the cost of returning items unless faulty, damaged or wrongly supplied.
  • Please print off and complete the following document enclosing it with your order.
  • In cases where the goods are faulty, damaged or wrongly supplied please contact us on 0161 776 1133, or by using the form below.
  • Your Name
    Email Address
    Order Number
    Message
  • We're sorry, we do not currently have a catalogue due to our large product range. We are unable to produce a catalogue that wouldn't be out of date as soon as it was printed! The best way to keep up to date on our new ranges and promotions is to 'Like' us on Facebook
  • Due to the speed and volume of orders being processed into our warehouse we cannot remove items or change your order. However we can send out additional items at a reduced carriage charge. Please contact us as soon as possible on 0161 776 1133, or by using the contact form below.
  • Your Name
    Email Address
    Order Number
    Message
  • To cancel your order please contact us as soon as possible on 0161 776 1133, or alternatively email us using this contact form.
  • Your Name
    Email Address
    Order Number
    Message
  • If you have forgotten the password to login to your account please Click Here and we will email your password to you.

    If you do not wish to receive product or reminder emails from us

  1. Log into My Account
  2. Select the 'Profile' tab
  3. Under the section headed Telephone Numbers untick the check box
  4. Click 'Update' to save the changes
  5. (please note that this process will only stop emails from being sent to the address you log in with)

  • Party Delights Limited
    Unit 4 Tallow Way
    Fairhills Road
    Irlam
    Manchester
    M44 6RJ

    Tel: 0161 776 1133
    Fax: 0161 776 1144
    Email: customercare@partydelights.co.uk

    Registered in England No: 4168207
    VAT No: 798195656

    Your Name
    Email Address
    Message
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